Careers at Equilibria

Open Positions

Dosage Specialist

Note: this role is on-site in Chicago, IL.

Equilibria is a high-growth, omni-channel premium CBD platform for women. We are dedicated to restoring balance to our community – physically and mentally – through our high quality CBD products and personalized dosage & delivery support.  We are growing our team with proven, passionate, positive leaders and look forward to hearing from qualified candidates. Corporate Headquarters: River North, Chicago; Bioscience and Farm Operations: Longmont, CO. 

 

Role Summary

Equilibria is seeking customer-service oriented cannabis educators to guide members through their CBD journey, from answering general questions to providing 1:1 dosage and delivery support. Reporting to the Head of Member Success (who leads the Dosage Support Team and educational efforts), candidates should have broad knowledge and experience in the use of cannabis, preferably with a focus in hemp-derived CBD or whole-flower use.  This role requires excellence in domain knowledge (with substantial training offered), and impeccable listening and communication skills. Stand-out candidates will have been in customer-facing roles in the cannabis industry and enjoy working 1:1 with customers to help them maximize their benefit from cannabis science.  

 

Role Specifics

  • Support member success through assigned member communication including 1:1 dosage calls, chats, and emails.  Answer any and all questions and recommend (with proper training and pharmacist oversight) suggested dosage and delivery routines, unique to each member.
  • Develop personalized solutions for Members by listening carefully to their needs and health goals and recommending the appropriate subscription boxes. Maintain accurate notes and records of member experience in database.
  • Promote safe CBD use through a drug interaction tool, and by encouraging open dialogue with doctors. Respect best practices for FDA rules on permissible CBD language and claims. Participate at events when dosage consultations are needed for the scope of the event (home salons, educational events, etc.)
  • Develop and maintain knowledge of current trends and developments in cannabis, with a close eye on hemp-derived CBD
  • Ability to escalate contra-indication and pharma-kinetics questions to in-house clinical cannabis pharmacist

 

Qualifications

  • 2-3 years experience in cannabis industry — either in a dispensary or clinical environment, preferably helping customers discover health (not recreational) benefits of cannabinoids
  • Extensive experience in customer service roles, with both telephone/in-person communication as well as diligent email/chat support; excellent written and verbal communication skills; exceptional phone etiquette, responding promptly to requests.
  • Strong interpersonal skills with an enthusiastic, positive and friendly attitude and good listening mindset
  • Above average comfort with technology: experience working with software/ database technology to log information and manage workflow
  • Understanding that for women new to cannabis, this purchase process is highly trust-based, and authentic interaction is key
  • Genuine empathy, patience, and professionalism regarding mental health, chronic illness, aging/decline in health, and serious health concerns.
  • Excellent attention to detail 
  • Proven ability to multi-task, prioritize and maintain high levels of professionalism across the board.

 

Interested? Email Coco + Marcy at [exec at equilibriawomen.com] with your cover letter, resume, and anything else pertinent we should know!

Fulfillment Specialist

Equilibria is a high-growth, omni-channel premium CBD platform for women. We are dedicated to restoring balance to our community – physically and mentally – through our high quality CBD products and personalized dosage & delivery support.  We are growing our team with proven, passionate, positive leaders and look forward to hearing from qualified candidates. Corporate Headquarters: River North, Chicago; Bioscience and Farm Operations: Longmont, CO. 

 

Role Summary

Equilibria is seeking a detail-oriented, passionate, seasoned fulfillment professional to assist with growing e-commerce fulfillment needs. Equilibria is a premium CBD subscription for women, offering custom routines of farm-to-home CBD to women across the nation. As Equilibria scales, we are looking for positive, extremely professional Assembly & Fulfillment specialists to manage daily inventory assembly, picking, packing, and shipping orders in our downtown Chicago headquarters. Co-Founders are serial entrepreneurs heavily involved in Chicago’s tech scene, dedicated to delivering an amazing experience to customers and building a delightful place to work. 

 

Qualifications

Candidate must have significant experience:

    •  picking and packing orders per customer and in bulk (wholesale)
    • merchandising/packaging precision
    •  demonstrated detail orientation
    •  passionate about health, beauty, and wellness
    •  customer service orientation

 

Interested? Email Coco + Marcy at [exec at equilibriawomen.com] with your cover letter, resume, and anything else pertinent we should know!

Interested in one of the positions listed above?

Email Coco + Marcy at [exec at equilibriawomen.com] with your cover letter, resume, and anything else pertinent we should know!