Equilibria does not issue refunds or exchanges for any of its products, except in the rare occurrence when a product arrives damaged and unusable.
At its sole discretion, Equilibria may replace product(s) proven to be lost by its shipping providers. Please contact us with detailed information and photographs of the damaged products within 7 business days of delivery.
We are not able to process refunds for orders returned to us without prior communication and approval.
Please note: In the rare occurrence of a negative reaction, please stop use and contact your healthcare provider. And, for any concerns related to policies, products, packaging, or shipments, always feel free to reach out to our Member Support team.
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EQ Rewards Points can be redeemed toward orders in our Shop at any time. 250 points = $10 to spend.
Your EQ Rewards Points will be available as a payment method at checkout, or on the Edit Subscription screen underneath your Account—just click into Payment Details and indicate that you’d like to redeem your available EQ Rewards Points.
Please note that once you choose to redeem your points, they will immediately become store credit. This action cannot be undone. However, the store credit will remain in your account until you are ready to use it, and will never expire. Points are not redeemable for cash.
Automatically earn 1 point per $1 spent on any Equilibria purchase at checkout or your monthly subscription renewal. You can also visit myeq.com/rewards for additional bonus point activities as we continue to add them, or watch your email for even more opportunities to earn!